Innovative IT Solutions for ServiceNow implementations and deployments?
Being a Specialist ServiceNow Partner, we’ve the experience and expertise to tailor your business needs and implement your ServiceNow module timely and effectively.
A better customer experience starts with enhanced inventive latest cloud technology using ServiceNow keeps the business excitable for our end customers, ServiceNow as a provider of diverse IT solutions across industries, enables us to smooth-running of various functions of your customer deliveries and enhances service delight.
Innovative IT Solutions is honored and appreciated to be the preferred ServiceNow deployment and implementation partner. Innovative IT Solutions provides implementation and deployment services across the globe with a diverse platform delivered through highly skilled certified specialists enabling customer delight.
Innovative IT Solutions has immense experience over 20 years in Cyber Security, Digitalization, and now in enabling implementation and deployments for its end customer through ServiceNow.
ITSM
Efficient skilled employee and customer experience are key factors for successful transformation. With disparate data processes and adequate capital and time spent with limited resources to create delightful customer experience. Innovative IT Solutions and ServiceNow on an enabled platform as a foundation consolidate all processes into a unique module to transform your service experience, automate workflows and improve productivity.
CSM – Maximize ServiceNow’s Customer Service Management
ServiceNow helps client gain customer insight, while streamlining processes
As part of its digital transformation programme, the implementation of the Now Platform and ServiceNow Customer Service Management has provided customer agents with a simple, intuitive, and streamlined system, allowing clearer insight into a customer’s journey. Agents now have a 360 degree view of the customer and they have one application that helps them provide excellent service.
Tracking agent performance
ServiceNow Customer Service Management SLAs mean client can monitor and track service levels. Most businesses link call center efficiencies to dealing with the customer queries quickly. And ServiceNow makes it easy for managers to access those performance measurements, including average speed to answer and average channel time.
Improving resolution rates while reducing resolution times
With ServiceNow Customer Service Management, resolution rates increases, and response times are down. “The automated routing helps ensure cases are getting to the right agents: Agents can fulfill those requests, and customers get help quickly.
HR Cases payroll
New Hire
Onboarding, Promotions, Talent management, Travel Management, Operation Management (payroll, workforce, Total Rewards, Finance etc), Employee portal
Each phase has the step by step guidance
From employees till the hiring manager get clear guidance on what needs to be done, every step of the way.
Mobile Onboarding
Enable new hires to complete task, view content
Enterprise Builder
Drive the productivity of your shifting with cross department work fow
End to End visibility
Provide a complete view of cross departmental processes, including the actions required by others
Analytics & Dashboard
Real-time data gives visibility into onboarding volume via location and department.